Hospitality Staff Training
  • Studies have shown that people retain only 10% of the information learned through traditional classroom/trainer instruction. However, when interactive methods are incorporated into a training environment the retention rate improves to an incredible 65%. The design of the eTraining system will allow you to interact with the content and combine this theoretical training with on-the-job training.

Features

These courses can be accessed at any time and from anywhere providing great flexibility, allowing you to learn at your own pace.

Take the course and complete the exam, then show management the certificate you achieved after passing the course.

The trick is to apply the knowledge you learned while on the job. Know how to ask other staff and management the right questions to excel your learning and become an efficient team player quickly.

These courses work on a building approach to your learning, from the initial Base Hospitality Course through to the Bartenders Course.

In The Media

Media: An article on training in the October 2010 issue of the Canadian Foodservice & Hospitality Magazine. Click here to read the article.

Canadian Foodservice & Hospitality Magazine

About Hospitality Staff Training

Hospitality Staff Training will provide you with the best restaurant training anywhere! These eTraining courses will ensure you have the necessary knowledge and skills needed to provide the guest with exceptional service, which is key in today's competitive restaurant market.

This online eTraining solution has all the information needed to help you become successful in any front line position of a Food & Beverage operation. Each course is made up of multiple learning modules, providing specific knowledge and skills pertinent for each course. These courses work on a building approach to your learning, from the initial Base Hospitality Course through to the Bartenders Course. These courses can be accessed at any time and from anywhere with an internet connection providing great flexibility, allowing you to learn at your own pace.

What

We are a learning organization, focused on Hospitality training. Each of our 6 courses has multiple modules loaded with enriched content that is dynamically displayed using multimedia and designed for quick and effective learning. The content is focused and detailed enough to ensure new learners gain the knowledge they need now! Tips, tricks and suggestions from experienced hospitality staff are included within the content, bringing years of experience directly to you. The modules cover content not usually touched on with conventional training, such as guest relations, effective communication and self training tips. Check out the courses for a better understanding of what each course offers.

Why

Our goal is to provide you with an effective training solution which will have you performing like a seasoned pro in no time, because many establishments just don't have the proper training material, the training know how or the necessary time to train staff effectively. The biggest training problem establishment's face, are new employees that just don't know what they need to know, to effectively train themselves while on the job. Meaning they don't know how to ask other staff or management the right questions to excel their learning and become an efficient team player quickly. Our courses will provide you with all the necessary knowledge to excel in your position.

How

Employers are looking for someone who can learn the position quickly and become an effective team member with minimal effort on their part. The only way to do this, is to first learn what to do, so you know what to ask while on the job. Our courses do just that, narrowing the gap between management's expectations of what they expect you know and what you actually do know.

The best way to use these eTraining courses is to take the modules under the course you are currently working in or want to get a position in. Complete the exam and show management the certificate you achieved after passing the course. The trick is to apply the knowledge you learned while on the job. Once you start in the new position, take the modules that correspond with the training outline offered by the establishment. This will ensure the knowledge is fresh in your mind. Reference the eTraining modules regularly to reinforce your understanding of key aspects of the position. The training you receive while on the job will provide you with the actual hands on experience needed to complete your training.

2009 Justin eTraining